Webiforce eCommerce support service strengthens your eCommerce capabilities so that you can create happy and loyal customers base. With our comprehensive 24x7 inbound and outbound call center support, email management, live chat , mobile SMS/text and social media platform support, we address all the needs of your customers and enhance your brand value by implementing your Customer Relationship Management strategy, by functioning as a seamless extension of your business.
Level 1 Support: Order Status, Order edit, Product specific Queries, Product Availability, Post-delivery queries, Product Returns, Upselling related items, Shipment tracking, Technical issues, Cart Abandon Issue tracking, Phone orders, Complaint Management, etc.
Level 2 Support: Amazon & eBay feedback resolutions, Paypal claims, eBay resolution center, Dispute analysis, Negative feedback fact finding, Handling Priority clientele, Loyalty program management, Bulk order deals & price Negotiations etc.
37 Shiv Arcade, Mayur
Vihar, Phase-I, New Delhi (India)
UK :+44 745 237 4435
INDIA : +91 9999911114